What our fee covers
Our service fee (£49 for the first applicant, £29 for additional travellers) covers application assistance, expert review, form guidance, and submission to IRCC. It includes the CAD $7 government fee paid directly to IRCC on your behalf.
Important: Our service fee is not a deposit or booking fee. It is a charge for assistance services. Once your application has been reviewed and submitted, the service has been delivered.
When we will issue a refund
We will issue a full refund in the following circumstances:
Cancellation before submission
You contact us before we have reviewed and submitted your application — typically within 60 minutes of payment.
Duplicate billing
You were charged twice for the same application due to a billing error.
Technical failure
A technical error on our platform prevented your application from being submitted.
When we will not issue a refund
We are unable to issue a refund in the following circumstances:
Application already submitted
Your application has already been reviewed and submitted to IRCC.
IRCC refusal
IRCC refuses your eTA — this is a government decision outside our control.
Inaccurate information
You provided incorrect information that contributed to a refusal or delay.
Change of travel plans
You change your travel plans after submission.
Wrong document applied for
You apply for the wrong document for your purpose of travel.
Note: The CAD $7 government fee component of our price is non-refundable once paid to IRCC.
IRCC refusals
If IRCC refuses your eTA application, this is a decision by the Canadian government and is entirely outside our control. We are unable to refund our service fee in this case, as our service — review, guidance, and submission — has been fully delivered.
If your eTA is refused, you may wish to contact IRCC directly or seek independent immigration advice. We are unable to appeal IRCC decisions on your behalf.
How to request a refund
To request a refund, email support@canadaetaservice.co.uk with the following information:
2 business days
Response time for refund requests
5–10 business days
Processing time for approved refunds
Questions
If you have any questions about our refund policy, contact us at support@canadaetaservice.co.uk. We aim to respond within one business day.
Terms & Conditions
Read our full terms of service, including payment terms and limitation of liability.
View terms →