What does an eTA refusal mean?
If IRCC refuses your Canada eTA, you will receive an email notification stating that your application was not approved. Unlike some visa decisions, IRCC typically does not explain the specific reason for a refusal in the notification. A refusal does not necessarily mean you cannot travel to Canada — it means you may need to take additional steps before you can do so.
Common reasons for Canada eTA refusal
IRCC does not always disclose the exact reason for a refusal, but the following factors are commonly associated with eTA decisions being refused:
Can I reapply for a Canada eTA after a refusal?
In many cases, yes — you can submit a new eTA application. However, before reapplying, it is important to identify and address the reason for the refusal. Reapplying with the same information that led to a refusal is unlikely to succeed.
Reapply if...
The refusal was caused by an error in your application — wrong passport number, incorrect dates, or a typo in your name. Correct the error and submit a new application.
Seek advice if...
The refusal may relate to your immigration history, criminal record, or admissibility. Consult a licensed Canadian immigration consultant or lawyer before reapplying.
When you may need to apply for a full visa instead
If IRCC refuses your eTA, the notification may indicate that you should apply for a Temporary Resident Visa (TRV) instead. This can happen if IRCC determines that you do not qualify for the eTA stream. A TRV requires a more detailed application process, typically through a Visa Application Centre (VAC). This is different from the eTA and involves additional documentation and processing steps.
If your refusal email mentions applying for a TRV, follow the IRCC instructions carefully. A licensed immigration adviser can help you navigate this process.
What to do immediately after a refusal
Follow these steps as soon as you receive a refusal notification:
How our review process helps reduce the risk of refusal
Our service includes expert review of your application before submission. This catches common errors — such as mismatched names, incorrect passport numbers, and incomplete fields — that can contribute to a refusal. While we cannot guarantee approval (only IRCC decides that), submitting a correctly completed application reduces the risk of preventable rejections. If your application was submitted through our service and was refused, contact us at support@canadaetaservice.co.uk and we will help you understand your options.
Frequently asked questions
Can you appeal an eTA refusal?
There is no formal appeal process for eTA decisions. Your options are to reapply for an eTA (if you believe the refusal was an error or the issue has been resolved) or to apply for a Temporary Resident Visa if IRCC directs you to do so.
Does a refusal affect future applications?
A previous refusal becomes part of your immigration record and may be considered in future applications. It does not automatically prevent future travel to Canada, but you will need to disclose prior refusals when applying again.
What if I have a criminal record?
A criminal record can affect your eligibility for an eTA. Depending on the nature and timing of the offence, you may need to apply for Criminal Rehabilitation or a Temporary Resident Permit before you can travel to Canada. We recommend seeking advice from a licensed Canadian immigration adviser.
eTA requirements
Review eligibility before reapplying to ensure you meet all conditions.
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